In short: Super S connects users with licensed pharmacies across Egypt. All medications are dispensed and reviewed by licensed pharmacists. By using our platform, you agree to these legal terms.
1. Acceptance of Terms & Scope of Service
By creating an account, downloading the Super S application, or browsing this website, you explicitly agree to comply with and be legally bound by these Terms and Conditions and our Privacy Policy. If you do not agree to all terms, please discontinue using our services.
2. Digital Marketplace & Pharmacy Partner Model
Super S operates as a digital technology intermediary platform connecting verified consumers with independent, duly licensed community pharmacies and retail providers located throughout the Arab Republic of Egypt. All healthcare and pharmaceutical sales are made directly between you and the respective licensed pharmacy fulfilling your order.
3. Prescription Requirements & Clinical Review
Under Egyptian Ministry of Health pharmaceutical guidelines, prescription-only medicines (POM) strictly mandate a valid prescription issued by a licensed medical practitioner. Partner pharmacists maintain complete professional discretion to approve, adjust, or decline dispensing any medication based on clinical evaluation or suspicious uploads.
4. Pricing, Promotions & Official Ministry Tariffs
All pharmaceutical items strictly adhere to official Egyptian Ministry of Health mandatory retail pricing (التسعيرة الجبرية). Delivery fees, partner fulfillment charges, and value-added tax (VAT) are explicitly presented at the final checkout screen prior to payment authorization.
5. User Account Security & Eligibility (18+)
Users must be at least 18 years of age or possess legal parental authorization to create an account. You are responsible for safeguarding your credentials, OTP verification codes, and maintaining accurate delivery addresses and medical profile records.
6. Medical Advice Disclaimer & Emergencies
Content, articles, chatbot interactions, and product descriptions available on Super S are for informational purposes only and do not replace personalized professional medical advice, diagnosis, or treatment. IN CASE OF ACUTE MEDICAL EMERGENCIES, IMMEDIATELY CONTACT THE EGYPTIAN AMBULANCE SERVICE (DIAL 123).
7. Governing Law & Cairo Jurisdiction
These Terms and Conditions shall be governed by, interpreted, and enforced in accordance with the laws of the Arab Republic of Egypt. Any disputes arising in connection with these terms shall be submitted to the exclusive jurisdiction of the competent courts of Cairo, Egypt.
Questions about this policy?
Our support team can help, every day from 9 AM to 1 AM.